Shipping policy

Effective Date: April 24, 2026 

Thank you for shopping with us! We are excited to ship our products from Japan to you in the United States. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

All orders are processed and shipped from our base in Japan within 3 business days after order confirmation.

• We do not process or ship orders on weekends or Japanese Public Holidays.
• During peak seasons or sales events, processing may be delayed by a few days. We appreciate your patience.
• If there is a significant delay in shipping your order, we will notify you directly via email.

2. Shipping Rates & Estimated Delivery Times

We ship using reliable international air shipping (DHL or FedEx) with a tracking number.

• Shipping Rate: Flat rate of $22.00
• Estimated Delivery Time: 6 - 10 business days

Disclaimer: Delivery times are estimates. We are not responsible for delays caused by customs processing, severe weather, or other unforeseen carrier-related issues.

3. Shipping Service Areas

To ensure reliable delivery, we have defined specific service areas.

Areas We Ship To:

• U.S. Mainland (48 contiguous states)
• Washington D.C.
• Hawaii
• Alaska

Areas We DO NOT Ship To:

We currently do not offer shipping to the following locations:

• U.S. Territories: Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands.
• Associated States: Federated States of Micronesia, Marshall Islands, Palau.
• P.O. Boxes
• Military Addresses: APO/FPO/DPO addresses.

If an order is placed with a shipping address in a non-service area, we will unfortunately have to cancel the order and issue a full refund.

4. Important Notice on U.S. Customs and Duties

Shipments from Japan to the United States may be subject to applicable customs duties, taxes, and related fees.

• Customer Responsibility: Any applicable customs duties, import taxes, and carrier-assessed import-related fees are the responsibility of the customer (the importer).
• Payment Process: The shipping carrier may contact you regarding payment of applicable duties, taxes, or related fees before or after delivery.
• Refusal to Pay: If the recipient refuses to pay applicable duties, taxes, or related fees, the shipment may be returned or otherwise handled in accordance with the carrier's procedures. Any costs incurred as a result may be deducted from the refund where applicable.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. The tracking number typically becomes active within 1–2 business days.

6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at hello@renewejapan.com via our Contact Form within 48 hours. We will review the situation and assist you with the appropriate next steps.

7. Changing Your Shipping Address

If you need to change your shipping address, please contact us at hello@renewejapan.com or via the Contact Form as soon as possible.

• Address changes are possible before your order has been shipped.
• Once an order is shipped, the delivery address cannot be changed. Please double-check your information at checkout.

8. Returns

For details on returns, please refer to our

Refund Policy

Please note that return shipping costs are the responsibility of the customer (except in cases of defective items or shipping damage).

9. Contact Us

If you have any questions about our shipping policy, we're here to help.

Email: hello@renewejapan.com
Contact Form: https://renewejapan.com/pages/contact

Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM (JST)
Saturday, Sunday, and Japanese Public Holidays: Closed
We typically respond within 1–2 business days.